PRODUCT SUPPORT
WARRANTY &
SUPPORT
Clear documentation, manufacturer-backed warranty guidance,
and practical technical support before and after purchase.
ON THIS PAGE
01
Manufacturer-Backed Warranty
Eligible products supplied by GreenSolar are supported according to the warranty policies of the respective manufacturer. Coverage varies by product, brand, model, and warranty period.
02
Documentation & Traceability
Where applicable, orders are supplied with supporting product documentation such as manufacturer warranty information, technical specifications, certification records, and available test data.
03
Support Before Purchase
Product selection
Guidance on choosing panels, inverters, batteries, and accessories that fit the project requirement.
Compatibility guidance
Support with sizing, inverter matching, battery compatibility, and general system requirements.
04
After-Sales Support
Our team can assist customers with basic troubleshooting guidance, documentation checks, and warranty administration where a manufacturer-backed claim may apply.
Warranty approval remains subject to manufacturer terms
GreenSolar can help coordinate information and documentation, but the final eligibility of a warranty claim depends on the applicable manufacturer policy and assessment.
05
Requesting Warranty or Technical Support
To help us review a support request efficiently, provide as much of the following information as possible:
- Customer or company name
- Invoice, quotation, or order reference
- Product brand and model
- Serial number, where applicable
- Clear description of the issue
- Installation details relevant to the issue
06
Common Warranty Exclusions
Warranty coverage may not apply to damage or failure caused by improper installation, misuse, unauthorised modification, physical damage, incorrect system configuration, or operation outside manufacturer specifications. Exact exclusions are determined by the relevant manufacturer warranty policy.
06
Talk to Our Team
Need warranty or technical support?
Share the product details and issue with our team so we can guide the next step.